You can cancel your purchase within fourteen days. We cannot offer you any refund or exchange after.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To organize your return you will need a return authorization number, please e-mail us at return@minu.cz.

To complete your return, we require that the following information is sent with the returned product: your return authorization number, a copy of receipt or proof of purchase along with your contact details: Full name, e-mail, phone number.

Returns that do not meet our policy will not be accepted.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at return@minu.cz with the reason for exchange, once we have approved the exchange your item should be sent to: Švédská 15, Praha 5, 150 00.

Shipping

To return your product, you should mail your product to: Švédská 15, Praha 5, 15000, Czechia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please note: You should consider using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item. If your returned item is not received by us we will not issue refund or other compensation.